Terms of service

Terms of Service

Last Updated: June 23, 2026

IMPORTANT — PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SERVICE BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.

THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS YOU OPT-OUT AS DESCRIBED BELOW.

Who We Are

Ayura Labs LLC ("we," "us," or "our") operates the website ayuralabs.com (the "Site"). We are dedicated to providing premium dietary supplements, including our flagship Pumpkin Seed Oil Softgels, formulated to support hair health and overall wellness. This document outlines the terms and conditions governing your use of our Site.

Acceptance of Terms

By accessing and using our Site, you confirm that you agree to comply with these Terms of Service. If you do not agree to these terms, please do not use our Site. We reserve the right to modify these terms at any time and continued use of the Site after such changes will constitute your acceptance of the new terms.

License to Use Our Site

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

Definitions

Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.

Company: When this policy mentions "Company," "we," "us," or "our," it refers to Ayura Labs LLC, 2810 N Church St STE 89205, Wilmington, DE 19802, which is responsible for your information under these Terms.

Country: The location where Ayura Labs LLC or the owners/founders of Ayura Labs LLC are based, in this case, the United States.

Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit ayuralabs.com and use the Services.

Service: Refers to the services provided by Ayura Labs LLC as described in the relevant terms and on this platform.

Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

Website: Ayura Labs LLC's site, which can be accessed via this URL: ayuralabs.com.

You: A person or entity that is registered with Ayura Labs LLC to use the Services.

Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Our Products

We have made every effort to provide an accurate representation of our products in our online store. However, colors or product appearance may differ from how they appear on your screen due to your device type and settings.

We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be the same as depicted in our online store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region or jurisdiction.

Ayura Labs LLC does not make any guarantee that you will accomplish your health and wellness goals. Your results may vary depending upon a variety of factors unique to you, such as your age, health, and genetics.

Orders

When you place an order, you are making an offer to purchase. Ayura Labs LLC reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Ayura Labs LLC confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Ayura Labs LLC may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email or billing address provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs or import charges.

By submitting payment information to us, you represent and agree that: (i) you are fully authorized to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) sufficient funds exist to pay the amounts due.

We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge, we may bill you directly and seek payment by another method.

Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Accurate shipping address information is required. We are not responsible for late or missing shipments if you enter incorrect shipping address information. If you discover a mistake with your order after it has been submitted, please contact us at care@ayuralabs.com as soon as possible. We cannot guarantee that we will be able to amend your order once placed.

Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery, even without a signature.

User Responsibilities

You agree to:

  • Provide accurate, current, and complete information when creating an account or placing an order.
  • Maintain the security of your account by protecting your password and restricting access to your account.
  • Notify us immediately of any unauthorized use of your account or any other breach of security.
  • Accept responsibility for all activities that occur under your account.

Restrictions and Prohibited Uses

You agree not to, and will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.
  • Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.
  • Remove, alter, or obscure any proprietary notice of Ayura Labs LLC or its affiliates, partners, suppliers, or licensors.

You may not access or use the Services: (a) for any unlawful or malicious purpose; (b) to violate any regulations, rules, laws, or ordinances; (c) to infringe upon intellectual property rights; (d) to harass, abuse, insult, harm, or defame any person; (e) to transmit false or misleading information; (f) to send any unsolicited advertising or promotional material including spam; (g) to impersonate any person or entity; or (h) to engage in conduct that restricts or inhibits anyone's use of the Services.

You also agree not to: (a) upload viruses or malicious code; (b) reproduce, duplicate, copy, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) use any robot, spider, scraping, or automated tools to access the Services; or (e) interfere with or circumvent the security features of the Services. We reserve the right to terminate your account at any time for violation of these Terms.

Agents

This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of any person or entity without direct supervision.

No Agent may access or interact with Services unless it identifies itself and operates in strict accordance with these requirements. We may limit, including by technical measures, whether and how any Agent accesses or uses the Services.

Agents must: (i) identify that the request is from an Agent by including "Agent/[agent name]" in the user agent string; (ii) not conceal or obfuscate that interactions are from an Agent; (iii) respond truthfully to any prompt seeking to determine if interactions are from a human or computer; (iv) not circumvent any measure intended to block or limit Agent access to the Services.

Relationship with Shopify

Ayura Labs LLC is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Ayura Labs LLC. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Ayura Labs LLC, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Ayura Labs LLC.

Intellectual Property

Our Services, including all trademarks, brands, text, displays, images, graphics, video, and audio, are owned by Ayura Labs LLC, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material on the Services without our prior written consent. All rights not expressly granted herein are reserved by Ayura Labs LLC.

No Medical Advice

The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider. The statements made on this Website have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. You should consult your healthcare provider before using any information or products provided by Ayura Labs LLC.

Information We Collect

We may collect personal information when you create an account, place an order, subscribe to our newsletter, or contact customer service.

Types of information collected:

Personal Identification Information: Name, email address, mailing address, and phone number.

Payment Information: Credit card details are processed securely through third-party payment processors.

Non-Personal Identification Information: Browser type, device type, IP address, pages visited, and time spent on the site.

All personal information we collect is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy.

Return and Refund Policy

If you are not satisfied with your purchase, please contact us at care@ayuralabs.com within 30 days for returns or exchanges. Products must be returned in their original condition and packaging. Please refer to our full Refund Policy for complete details.

Optional Tools

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have any control over. We provide access to such tools "as is" and "as available" without any warranties or representations of any kind. Any use of optional third-party tools is entirely at your own risk.

Third-Party Links

The Services may contain links to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party websites. If you decide to leave the Services to access third-party sites, you do so at your own risk. Complaints or questions regarding third-party products and services should be directed to the third party.

Cookies

Ayura Labs LLC uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website. Without these cookies, certain functionality may become unavailable. Most web browsers can be set to disable Cookies, however doing so may affect your ability to use our website correctly. We never place personally identifiable information in Cookies.

Errors, Inaccuracies and Omissions

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

Feedback and Testimonials

Any feedback, comments, ideas, improvements, or suggestions provided by you to Ayura Labs LLC regarding the website shall remain the sole and exclusive property of Ayura Labs LLC. We shall be free to use, copy, modify, publish, or redistribute such feedback for any purpose and in any way without any credit or compensation to you.

You agree that anything you submit or post to the Website is and will be treated as non-confidential and nonproprietary. Testimonials and reviews posted on this website reflect the personal experiences and opinions of individual users and do not represent the generally expected user experience.

Electronic Communications

You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same legal effect.

Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. EXCEPT AS EXPRESSLY STATED BY AYURA LABS LLC, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL AYURA LABS LLC, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES. IF, NOTWITHSTANDING THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, AYURA LABS LLC IS FOUND LIABLE UNDER ANY THEORY, AYURA LABS LLC'S LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO USD $500.00.

Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver

YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THESE TERMS, AYURA LABS LLC'S PRIVACY POLICY, AYURA LABS LLC'S ADVERTISING OR MARKETING PRACTICES, OR AYURA LABS LLC'S PRODUCTS OR SERVICES SHALL BE SUBMITTED TO BINDING, FINAL, AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS CONSUMER ARBITRATION RULES.

YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF THE DATE THAT YOU PURCHASED A PRODUCT OR SERVICE THROUGH AYURA LABS LLC'S WEBSITE BY SENDING AN EMAIL TO care@ayuralabs.com, STATING YOUR NAME, THE PRODUCT YOU PURCHASED, AND YOUR INTENT TO OPT OUT OF ARBITRATION.

Indemnification

You agree to indemnify, defend and hold harmless Ayura Labs LLC, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, arising out of (1) your breach of these Terms of Service, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Waiver; Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals between you and us.

Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, where Ayura Labs LLC is headquartered. You and Ayura Labs LLC consent to venue and personal jurisdiction in such courts.

Changes to Terms of Service

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

Questions or Additional Information

If you purchased a product or service through the Website, please contact Customer Support by email: care@ayuralabs.com — ayuralabs.com